Introduction

Energy Gas Deals, a brand operated by Apexom Inc. (“Company,” “we,” “us,” or “our”), is an independent utility consulting for leading energy and gas providers across the United States. Our business operates primarily through inbound call interactions where customers receive assistance comparing electricity and gas service options and selecting energy plans.

This TCPA Policy describes our commitment to complying with the Telephone Consumer Protection Act (47 U.S.C. § 227), its implementing regulations, and applicable state telemarketing laws. These laws govern telephone solicitations, automated calls, prerecorded messages, and text communications. Even though our operations are primarily inbound-focused, TCPA compliance remains essential for all communications.

Scope of This Policy

This policy applies to all telephone communications — including voice calls and text messages — made by or on behalf of Best Internet Bundle, whether initiated by the Company or conducted in response to customer contact.

This includes:

  • Inbound customer calls
  • Follow-up communications related to customer inquiries
  • Any outbound calls or text messages made for marketing, informational, or service-related purposes

Key TCPA Compliance Principles

Prior Express Consent

We do not place telemarketing calls or send marketing texts using an ATDS, artificial voice, or prerecorded voice without legally required prior express written consent.

One-to-One Consent (Effective Jan 27, 2025)

Where automated marketing technology is used, consent must specifically authorize Best Internet Bundle or clearly identify each seller authorized to contact the consumer.

Do Not Call (DNC) Compliance

  • We maintain an internal DNC list
  • DNC requests are honored promptly and permanently
  • Calling lists are scrubbed against the National DNC Registry at least every 31 days
  • Applicable state DNC rules are followed

Permissible Calling Hours

Telemarketing calls are placed only between 8:00 a.m. and 9:00 p.m. local time.

Clear Identification

Calls clearly identify:

  • The representative’s name
  • The company (Best Internet Bundle)
  • A valid contact number or address

Opt-Out and Revocation

Consumers may revoke consent at any time via verbal request or standard opt-out keywords. Requests are processed within 10 business days. A single non-marketing confirmation may be sent.

Inbound Inquiry Follow-Ups

An inbound call does not automatically permit automated marketing follow-ups. Required consent must be obtained first.

Abandoned Call Prevention

We follow FCC abandoned call rules and ensure agent availability.

Caller ID Transparency

Accurate caller ID information is transmitted.

Business Model Considerations

Our model is inbound-focused. Customers initiate contact for service assistance. Any future callback features would include compliant opt-in disclosures and consent language.

Representatives receive TCPA training covering:

  • Proper identification
  • DNC handling
  • Inbound vs outbound rules
  • Lawful service information sharing
  • Proper consent collection

Calls may be recorded, and callers are notified at call start.

We do not initiate unsolicited outbound marketing without proper prior consent.

Data Retention and Recordkeeping

We maintain TCPA compliance records, including:

  • Internal DNC list records
  • Proof of consent documentation
  • Agent training materials
  • Consumer communication complaints

Records are securely stored for compliance and audit purposes.

Enforcement and Penalties

TCPA violations can result in penalties of $500 per violation and up to $1,500 per willful violation, potentially including class-action exposure. We mitigate risk through strict compliance, training, and monitoring.

Policy Review and Updates

This TCPA Policy is reviewed periodically and updated to reflect legal, regulatory, and operational changes.

Contact Us

Energy Gas Deals (Apexom Inc.)
12 Jefferson Rd, Farmingdale, NY 11735, USA
Phone:+1 (888) 524-9590
Email: apexominc@gmail.com